Help centre
How can we help?
I run training
Build, send and track training
Guides for admins: making modules and courses, inviting learners, certificates and account settings.
I’m doing a training
Get back into your course
Your training lives on your company’s own how.io address, like acme.how.io. Ask the person who sent it for your link, or start with the quick answers below.
See quick answersAdmin guides
Pick what you’re working on
Getting started
Create your workspace, pick its address and get ready for your first course.
4 articles
Build a module
Slides, video, PDFs, 3D models, quizzes and scenarios — one module at a time.
11 articles · 1 video
Upload a document
For learners: what happens after you upload a certificate or other document on a course.
4 articles
Build a course
Put modules in order, branch by trade or group, add waits and emails, go live.
4 articles · 1 video
Course steps & timing
Every kind of step in the course flow, and how to space a course out over days.
10 articles
Check documents with AI
Check uploads against rules you set, so reviewers only see the ones that need a person.
6 articles
Verify uploads
Approve or send back what learners upload, and overrule AI decisions.
5 articles
Expiry and reminders
Track when documents and certificates expire, remind people first, and choose what happens after.
7 articles
Learners & progress
Invite people, track who is where, move someone to a different module.
17 articles
Courses & sharing
Share a course with learners and reviewers, and archive or delete old ones.
3 articles
Review & sign-off
Send a review link, collect comments per module, resolve them before you publish.
7 articles
Translations
Offer a module in more than one language and keep translations up to date.
6 articles
Certificates
What learners get on completion, the rules for earning one, expiry and renewal.
5 articles
ID verification
Check the person doing a course is the person it’s meant for.
4 articles
Integrations & payments
Take payments and send learners’ results to Simpro, HubSpot or Zapier.
9 articles
Account & team
Admins and permissions, your account, API tokens and branding.
8 articles
Use Claude with how.io
Build and change courses by asking Claude in plain words.
13 articles
ChatGPT & other AI assistants
Connect ChatGPT or Codex to how.io and ask for changes in plain words.
10 articles
Watch
Four videos that cover most of it
Build your first module
Slides, video and a quiz
Put a course together
Order, waits and going live
Branch by trade
One course, two paths
Invite and track learners
Links, groups and progress
Most read
Where most people start
- Create a moduleBuild a module · 1 min · with video
- Build a course in the workflow builderBuild a course · 2 min · with video
- Add media: library, upload, generate or embedBuild a module · 1 min
- Move learners to a different moduleLearners & progress · 1 min
- Send one module for reviewReview & sign-off · 1 min
Learners
Quick answers
Still stuck? Your training is set up by your employer. Ask the person who sent it and they can resend your link.