Channel & customer training

Train the people who represent your product, inside and outside your business.

Not everyone who sells or installs your product works for you. Reach partners and customers wherever they are, and know the training actually landed.

  • Distributors and resellers
  • Installers and service teams
  • Franchisees and members
  • Customers using your equipment
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External training is different, and most LMSs aren't built for it.

Your channel and customer audiences don't work for you. That changes what training has to do, and what it can assume.

An external audience

  • They aren't on your internal systems
  • They don't have time for long compliance courses
  • They have hundreds of competing priorities
  • They may never set foot in your building
  • You still carry the risk if they get it wrong

So it has to be practical

  • Short, visual modules
  • Mobile-first, not a desktop portal
  • No login friction, no seat licences
  • Clear, step-by-step guidance
  • Simple completion tracking and reporting

What you can train partners and customers on.

Whether you're onboarding a new distributor, rolling out a product update, or reducing installation errors, it starts with saying the same thing to everyone.

  • Product knowledge

    Features, options and specification — so the people selling your product describe it the way you would.

  • Installation & safety

    The correct method, the common mistakes, and the risks — before someone is on site with a customer watching.

  • Compliance

    Requirements, standards and evidence of competence — with a record you can produce when a regulator asks.

  • Sales enablement

    Positioning, objection handling and where you win — so partners can sell without a call to your team.

  • Warranty & service

    Diagnosis, repair and escalation, so service work is done once and warranty claims stop arriving avoidably.

  • Customer best practice

    Helping the people who bought it use it properly — fewer support calls, better outcomes, longer relationships.

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Built for practical industries and field-based teams.

The people who install, service and sell rarely sit at a desk. They need training that works on a phone, in a van, on site — in the few minutes they actually have.

  • Trade and construction supply
  • Manufacturing and industrial equipment
  • Utilities, energy and infrastructure
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Why how.io works for channel & customer training.

Purpose-built for audiences outside your payroll — and the reasons responsible for keeping them trained.

Make training accessible

Training opens on the phone people already carry. No app to install, no seat to licence, no password to reset before someone can learn how to fit your product correctly.

  • Works on any device, no install
  • Share by link — no account admin
  • Designed for short sessions between jobs