Edit the reminder emails
Change the wording of the four expiry emails, with merge fields and a test send.
1 min read
In When it expires, choose Edit reminder emails ›. There are four:
- Expires in 14 days, to the learner
- Expires tomorrow, to the learner
- Has expired, to the learner, on the day and then every 7 days, up to 4 times
- Learner's certificate has expired, to the review group and course managers
Use Insert to add {{learner_name}}, {{document_type}}, {{expiry_date}} and {{course}}. Each email has one button, and it opens the step. Choose Send me a test, then Save emails.