If something goes wrong
Fixes for sign-in, access and connector problems when using Claude with how.io.
1 min read
Claude says it can't reach how.io, or asks you to sign in again
Your sign-in has expired. Open Settings, then Connectors, and choose Connect next to how.io.
Claude can see your courses but can't change anything
You approved Read only, or your how.io account can't edit that course. Disconnect, connect again and approve Read and edit. If that doesn't help, check your role in how.io.
how.io doesn't show in the chat's tools menu
Check the connector is added and connected under Settings, then Connectors, and that it's switched on for this chat.
Sign-in says you don't have access
Claude access isn't turned on for your account yet. Contact how.io support.
A change didn't come out the way you meant
Tell Claude what's wrong, for example "Step 4 should come after Topic 5, not before it", and it will fix it. You can also make the change yourself in the steps view.