If something goes wrong
Fixes for sign-in, access and connector problems in ChatGPT and Codex.
1 min read
Sign-in says "This client has not been enabled for HowIO"
That assistant can't connect to how.io yet. Use Claude, ChatGPT or Codex, or contact how.io support to ask for it.
Sign-in says you don't have access
AI assistant access isn't turned on for your account yet. Contact how.io support.
The assistant can see your courses but can't change anything
You approved Read only, or your how.io account can't edit that course. Disconnect, connect again and approve Read and edit. In Codex, check the scopes line in Connect Codex.
The assistant says it can't reach how.io, or asks you to sign in again
Your sign-in has expired. Connect again: in ChatGPT, open the connector in Apps & Connectors and choose Connect; in Codex, run codex mcp login howio.
how.io doesn't show up in a ChatGPT chat
Check Developer mode is on, and that how.io is chosen under + for this chat.